Plan with confidence
Access for every visitor
Heritage Cornwall welcomes visitors with a range of access requirements. Use this guide to understand routes, facilities and support before exploring the 19-acre site.
Welcome for all
Prepare a route that works for you
We aim to make the heritage, landscape and visitor facilities enjoyable for as many people as possible.
The site is fairly flat overall, although visitors will encounter several gentle slopes. Pathways connect the principal areas. Access can vary within historic structures, so reviewing the information below before arrival will help you plan.
Getting around
Mobility access
Pathways provide access around the site, with gentle slopes in some areas. Within the main complex, step-free alternatives are provided wherever practical.
- Sloped access to buildings where entrances also have steps
- Lift access to first-floor exhibitions and Chi an Bobel
- Mobility scooters available to hire, subject to availability
- Designated accessible parking spaces provided close to accessible facilities
Accessible parking is free and available on a first-come, first-served basis. Because availability and routes may change, contact the visitor team before travelling if parking proximity is important to your visit.
Listed heritage
Historic building access
Most of the 19-acre site can be reached by visitors using wheelchairs or with mobility impairments. One important exception applies within Robinson’s Engine House.
Sensory support
Hearing and visual access
Assistance dogs
Assistance dogs on leads are welcome throughout the visitor areas, with the exception of the Adventure Playground.
Hearing loops
Hearing loop systems operate in areas of the site. Ask the visitor team about available locations and support when planning your visit or on arrival.
Visitor facilities
Changing Places toilet
A Changing Places toilet is provided near the designated accessible parking spaces. The facility has room for the user and up to two carers.
- Height-adjustable, adult-sized changing bench
- Tracking or mobile hoist provision
- Additional space for carers and mobility equipment
If this facility is essential to your visit, please confirm its current availability with the visitor team before travelling.
Individual requirements
Planning support
Access needs are personal. Contact Heritage Cornwall before your visit to ask about routes, facilities, hearing support or reserving a mobility scooter.
info@heritagecornwall.com-uk.com
How we help
Plan an accessible day
Review the guide
Identify relevant routes, historic-building limitations and visitor facilities.
Contact the team
Discuss specific requirements and check the availability of equipment or facilities.
Choose your route
Use the site map to connect heritage areas, gardens and accessible visitor spaces.
Ask on arrival
Check current conditions and request guidance for the most suitable route.
Practical answers
Access questions
For details relating to your own equipment or requirements, contact the visitor team before travelling.
Is the whole site wheelchair accessible?
Pathways connect the principal parts of the site and the grounds are mostly level, with some gentle slopes. The interior of Robinson’s Engine House is not wheelchair accessible because the listed structure cannot accommodate a lift.
Are accessible parking spaces available?
Yes. Designated spaces are provided near accessible facilities and are free to use on a first-come, first-served basis.
Can I reserve a mobility scooter?
Mobility scooters are available subject to availability. Contact the visitor team in advance to discuss a reservation.
Are assistance dogs welcome?
Assistance dogs on leads are welcome in visitor areas, except within the Adventure Playground.
Is a hearing loop available?
Hearing loop systems are available in areas of the site. Ask the visitor team which facilities currently provide this support.
Is there a Changing Places toilet?
Yes. A Changing Places facility is provided near the designated accessible parking spaces and includes an adult-sized changing bench, hoist provision and space for carers.
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